Frequently Asked Questions
What currency are the prices on the site?
All prices are listed in USD.
I just placed an order. When will it ship?
We try our best to ship items as quickly as possible.
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Please allow 1–2 days processing time before your order ships.
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Average shipping time is 3–5 days.
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Tracking numbers are updated 1–2 days after your order has shipped.
If you still do not have a tracking number after 7 business days, please email us at caribbeanstorenet@gmail.com.
Do you offer local delivery?
Yes! For local customers, we now offer delivery within 5 days of placing your order.
This applies only to local orders. Shipping times for international orders remain the same.
I am not in love with my order, can it be returned? What if there is an issue?
Yes! We offer a 100% money-back guarantee if your product is defective or damaged.
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You have 30 days to return the item.
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You must ship it back at your own expense.
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Once we receive the returned product, we will issue a full refund.
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Please include your name and order number inside the return package.
Note: If your package is still in transit, you must wait for it to arrive before sending it back for a refund.
Can I cancel my order?
Yes, you can cancel your order before it ships with no penalty.
If the item has already been shipped, please use our return process to receive a full refund.
I entered the wrong address. What do I do?
If you entered an incorrect address:
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Reply to your order confirmation email immediately.
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Or email us at caribbeanstorenet@gmail.com within 24 hours.
We can correct the address within the first 24 hours.
No refund will be issued after the 24-hour window for incorrect addresses.
How long does shipping take?
Shipping times vary because we ship worldwide from multiple fulfillment centers.
Average international shipping time is 2–5 business days.
(Local deliveries are completed within 5 days.)
I have a question that wasn’t answered. Can you help?
Absolutely! We’re here to help.
Please email us at caribbeanstorenet@gmail.com.
To receive a faster response, make sure to include your order number and explain your issue clearly. Thank you!